The Global Support team represents the face of the company for all of the end users which use our products. Our clients are located all around the globe, therefore we provide 24/7 support around the clock. We provide support in various channels such as using a help desk system, email, Telephone and remote control sessions. The team is in charge of finding solutions for clients on site and escalating complex issues to all of our departments. Requirements: Must: High level of English – Writing, reading & speaking, Experience and understanding of Windows operating system, Technical orientation, Ability to work on a flexible schedule, including weekends and holidays, Full control of Microsoft Office environment, customer service awareness. Advantage: Additional languages knowledge, Experience as a Support Technician/Helpdesk employee, Knowledge and understanding of Mobile operating systems, Experience in working with databases.