Job Description The technical support and assimilation professional is a product expert who knows LearningZone cloud based products inside out and is able to provide tier 1+2 technical support to company's clients, and help them with product implementation and training.
The ideal candidate: - Loves client interactions, face-to-face or over the phone
- Has some client facing experience and is passionate about providing exceptional customer experience
- Has experience with Office and great skills with Excel, especially using CSV files
- High written and verbal skills (both in English and Hebrew), Excellent phone manner Additional responsibilities include: • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary • Resolving escalated customer complaints without the need for team lead intervention • Documenting troubleshooting and problem resolution steps • Participation in providing training to customers as required
Some technical skills that would be a great plus: • Good Excel skills with good understanding of CSV • Knowledge of Windows, Linux, general desktop support issues • Knowledge of DNS, TCP/IP and other networking concepts • Experience with web site development, HTML, and SQL a plus